What is a vacation package?
A vacation package is a combination of Flight+Hotel or Flight+Hotel+Car that give you access to special rates.
What would be the benefits of a OneTravel vacation package?
By choosing to buy your vacation package through OneTravel, you are saving time as well as money. You'll always get the lowest airfare on the participating airlines with the purchase of a OneTravel vacation package. In addition, we negotiate discounted hotel and car rental rates and pass the savings to you.
Also, you can travel on any day of the week and stay as long as you wish. You're not stuck with certain days. And, you don't have to put up with often less reliable charter flights.
How do I get the best value for my vacation package?
Vacation during non-peak vacation times if you are flexible; avoid major holidays if possible.
Tuesday, Wednesday, and sometimes Saturday are usually the cheapest.
When you're going to a popular vacation area like Orlando or Las Vegas, leaving on Friday tends to cost the most, as does returning on Sunday.
Package prices in places like Las Vegas, Jackson Hole, and Orlando cost most on weekends. But, packages in business centers like Chicago cost less on weekends, except during special events.
While making a booking, can I opt for my own choice of flight, hotel or car?
Yes, you can. We bundle the options as per our proprietary technology which combines your required travel product based on price, location and ratings. At any time before the booking is completed, you can pick and choose flights, hotels or cars to get the desired vacation package.
I did not get any result for my vacation package search?
OneTravel Vacation Packages are currently not available in all markets. We are adding new vacation packages for various cities every day. If your search did not yield any result, you can book your requirements separately. You can also call our vacation package specialists at 1-855-464-5126 to receive the best combination for your vacation needs.
How do I know OneTravel vacations received my reservation?
Upon clicking the "Book" button you will receive a confirmation screen with a Booking number indicating your booking request was successfully made. You will also receive an immediate email with the booking confirmation number and itinerary details.
Please note that a final email with the ticket details, hotel and/or car confirmation and travel instructions will be sent once travel documents are issued.
Can I cancel my vacation package or one portion (air or hotel or car reservation) of my vacation package and keep the other?
The special price of your vacation package is based on the combination of your selected travel products - Flight+Hotel or Flight+Hotel+Car.
At this point, you will not be able to cancel only one portion of the vacation package. You will have to cancel the entire vacation package which will depend on the cancellation rules of the individual flight, hotel and car as per the combination selected.
Can I change my vacation package or one portion (air or hotel or car reservation) of my vacation package and keep the other?
You have the ability to change your entire vacation package. But, any change to one portion will imply a change to the other portions too. Thus, if you have booked a Flight+Hotel combination, a change to the flight portion will have to be accompanied by a change to the hotel too, as per the terms and conditions of the selected vacation package. Also note that airline/hotel/car penalty and OneTravel fees may apply on such changes.
Please note that within seventy-two (72) hours of departure, no changes are allowed and no refunds will be made.
Do OneTravel vacation packages need any minimum stay?
A minimum stay of 2 days is required.
Are there any restrictions on the offered flight options?
OneTravel generally offers the following:
Roundtrip journeys on scheduled airlines
Single destinations only, multiple destinations are not offered at this point
Flights will be confirmed, stand-by is not offered/allowed.
Are there any restrictions on the offered hotel options?
OneTravel generally offers the following:
Restrictions on hotel options depend upon individual hotel's policy.
Do you offer all inclusive (meals & beverages) hotel package options?
Yes, we do. However, some hotels are not all inclusive. Please read carefully to see which hotels are all inclusive.
Can I upgrade my booked vacation towards a higher flight cabin, bigger room size or bigger car type?
Yes, that is possible. Please call our vacation specialist at 1-855-464-5126 or email vacationhelp@OneTravel.ca to initiate an upgrade request.
I bought a package and have arrived at the hotel, at which point I wish to make a change to my hotel room type. Can I?
This will be handled separately between you and the hotel. Please be sure to check the hotel policy when buying the vacation package, since extra costs may be involved if a change is allowed.
By booking a OneTravel vacation package, am I eligible to earn miles/points on my airline, hotel or car membership account?
You'll continue to accrue miles in any airline/hotel/car loyalty program that you're currently enrolled in. You will be earning points on your frequent flyer program as per the agreement between you and the airline, hotel or car company.
Please remember to call the airline/ hotel property /car company to confirm the point allocation once your vacation package is booked.
Can I add travelers from my booked vacation package?
You cannot add travelers to an existing package. However, you can book a new package for the required travelers.
Alternatively, you can call our vacation specialist at 1-855-464-5126 or email vacationhelp@OneTravel.ca in order to complete the new package purchase.
I see "taxes and fees" are included in the package. Do I pay anything more?
All of our prices are listed with the taxes and fees listed. In doing so, we offer the best pricing information to help make well-informed decisions.
We also add most fees into our pricing, including airport access fees and customer facility charges.
Our prices do not include extra options you request, such as upgrades and special equipment, fees charged by the travel vendors when you arrive at your destination, like resort fees and energy surcharges; or airline baggage charges.
I have to cut short my hotel stay, while retaining the other portions of the vacation package, do I get any refunds?
If your hotel stay is shorter than your original package duration, no refunds will be issued.
How can I access my vacation reservation online?
Please log on to www.OneTravel.ca and follow these steps:
Please click on the "Check My Booking" link located on the top left part of the page.
Fill out the required details as per the 'User Reservation" form, and your ticket information will be displayed.
Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.
If you do not find any results for your search, please verify the information entered or contact us at 1-855-464-5126.