Why does your website show the message "Sold Out" when the flight shows available on the flight listing page?
Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price :"We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.
How do I request a special meal for my flight?
Most domestic and no frills international airlines now charge for in-flight meals. Many airlines do not offer a meal service on all flights, however, you have an option to place your meal request when you purchase tickets on line, or call the airline directly. Please note: special meal requests must be done at least 24 hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.
Our Best Price Guarantee
OneTravel.ca offers airfare and hotel rates from multiple sources so that we can provide the best value to our customers.
If you find a lower rate with another reputable online travel company, for the same itinerary, please call us within 4 hours of making your reservation. You will need to provide documentation that the flight, date, time, and destination are the same as the itinerary you booked with us. Once we've verified the information provided, we will either refund the fare difference or process a full refund of the booking made with us. This will be decided on a case by case basis at OneTravel.ca's sole discretion. If you call after 4 hours, but prior to 24 hours, using the same guidelines, we will give you a fifty dollar (C$50.00) coupon good on a future booking with OneTravel.ca. The following fares are not applicable for this offer: Military, Student, Government, Tour Operator Fares, Bulk Rate or an airline's "Web Only" fare. This offer applies only to bookings made online at OneTravel.ca. You must send us the proof of the cheaper fare by copying and pasting the competitive offer and e-mailing it to bpg@OneTravel.ca. The refund process may take up to 10 days, plus additional time to reflect on your credit card statement. For complete information about the Best Price Guarantee please read our Terms and Conditions.
I keep getting an error message indicating that my credit card information does not match the what is in my credit card company's records. Please tell me what to do.
Your name, credit card number, address and postal code must be entered exactly how they appear on your credit card statement. Please contact your credit card company and confirm the information, you’re entering on the website, is exactly the same as they have in their records. Alternatively, you may try and book your reservation with another card. If you do not have another credit card, please contact our Customer Service team for assistance at 1-855-464-5126.
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How do I book an infant fare?
Infants, under the age of 24 months, will usually travel at no charge on domestic flights as long as they are seated on an adult's lap, and depending on the flights chosen. This should be verified with one of our Customer Service agents. Only one infant is allowed to travel per adult, whether the infant will sit on a lap or pay for a seat is of no matter. Infants traveling internationally will be required to pay a fare and taxes, which may or may not be discounted, and may be required to carry a paper ticket, even though they are traveling on the adult's lap. Please contact our Customer Service team at 1-855-464-5126 to book an infant ticket.